Confirm identity documents, authorised services, appointments and expected visits, and medical costs and change terms with the receiving hospital. Coordination scope and fees should be explained separately. Use the hospital’s approved secure channel for medical records; this form is for general enquiries.
A document checklist
The hospital confirms required documents and eligibility. No medical records are needed in your first enquiry.
Appointment confirmation
Confirm the receiving hospital, appointment information and contact before travelling.
Clear cost explanations
Coordination services and medical costs are explained separately, including exclusions and changes.
A next step when plans change
Know who to contact and what to reconfirm if documents, appointments or treatment plans change.